Jared Spool
Founder & Co-Founder
User Interface Engineering & Centre Center
Jared Spool is the founder of User Interface Engineering (UIE), the largest usability research organization of its kind in the world. If you’ve ever seen Jared speak about usability, you know that he’s probably the most effective and knowledgeable communicator on the subject today.
David Dylan Thomas
Author, Speaker, Filmmaker
David Dylan Thomas, LLC
David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail.
Colin MacArthur
Adjunct Professor of Design and Digital Government
Bocconi University
Colin MacArthur is the former Director of Digital Practice, and Head of Design Research, at the Canadian Digital Service. Now he’s an Adjunct Professor of Design and Digital Government at Bocconi University in Milan, Italy. He also advises several organizations on design and research strategy. Colin was once described as a “die-hard artificial intelligence hater,” but has been teaching students to use AI to do UX reseach for several years now.
Gail Swanson
CX Design Leader
FEMA (Federal Emergency Management Agency)
Gail Swanson helps people solve product and service problems without blowing themselves up. Throughout her design career across many industries, she’s been dedicated to helping talented folks be effective at their jobs. Gail built the strategy practice at 18F, and has returned to public service improving the experience of disaster survivors as they recover and rebuild. Gail speaks and writes about all manners of design, strategy, and digital innovation.
Emily Parcell
Leadership Coach
Human-Centered Leader
Driven by a passion to make the workplace more human, Emily's work as a leadership coach and facilitator focuses on how strong leadership, process, and culture support teams to do their best work. She specializes in helping leaders navigate work with confidence by applying design skills such as creative thinking and an experiment-oriented mindset.