Carol J. Smith
Carol Smith has been has been improving the human experience across industries for 20 years and working to improve AI systems since 2015. She is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). Carol has an M.S. in Human-Computer Interaction from DePaul University and is an active UX community organizer.
Leadership By Design 2022
Ethics & Trust for Emerging Technologies
Emerging technologies such as automated vacuums and smart refrigerators are becoming more common in homes, and we all find ourselves conversing regularly with chatbots (whether we want to or not!). As these systems augment humans at work and at play, design teams are challenged with managing the complexity of the interactions, and need to ensure that humans are kept safe and in control. Unfortunately, ethical statements such as “do no harm” are simplistic and unhelpful when designing complex interactions.
Carol will introduce practical approaches that integrate ethical design principles; engage teams in speculative work to proactively identify bias and harms; and help you and your team to focus on supporting users in gaining calibrated trust of these new systems. Strong leadership and facilitation skills are needed to guide teams through these often uncomfortable discussions. Be prepared to guide your team successfully through this important work.