Reggie Murphy is currently leading the global UX Research team at Zendesk and also serves as the Interim Head of Design. Reggie is a seasoned strategic research and insights leader with over 20 years of experience guiding teams to understand user behavior and create innovative product solutions. Across industries like tech, media, and finance he has a proven track record of success. Previously, he established and managed research teams at Meta, X, Vanguard, and USA TODAY. Reggie holds a BS in History from Appalachian State University and a MS & PhD in Communications from The University of Tennessee, Knoxville.

We often stay silent at work, fearing negative consequences. This silence can lead to costly mistakes and missed opportunities. The solution is building an environment and team culture where people feel comfortable sharing concerns and ideas without judgment. This talk will highlight the importance of psychological safety, an environment where open communication and constructive criticism are encouraged by the managers and leaders. Real-world examples and business cases will illustrate the dangers of staying silent and the benefits of speaking up.

It will draw on Harvard Business School professor Amy Edmondson’s book, The Fearless Organization, and attendees will learn three key strategies to build a fearless team: