Keynote

As a renown Design Leader and agency CEO, Andy helps companies like Virgin Holidays, John Lewis and Penguin Random House with issues of customer experience, product strategy, and digital transformation.

Tim started Mightybytes in early 1998 to help nonprofits, social enterprises, and purpose-driven companies solve problems, amplify their impact, and drive measurable business and marketing results.

Carol Smith has been has been improving the human experience across industries for 20 years and working to improve AI systems since 2015.

Michelle Y. Bess serves as the Diversity, Equity, and Inclusion Director at Sprout Social, focusing on efforts to ensure all people feel a sense of belonging and that their voices are heard.

Antionette D. Carroll is the Founder and CEO of Creative Reaction Lab, a nonprofit social enterprise designing healthy and racially equitable communities for Black and Latinx populations.

Lisa is a product strategy and design leader. She works with organizations in healthcare and life sciences to discover, develop, and operationalize innovative ways to improve the patient and clinical experience.

Stephen P. Anderson is a speaker and author who spends too much time thinking about visual collaboration, how people learn, and board games; not necessarily in that order. Oh, and he’s on a mission: To make learning the hard stuff fun, by creating ‘things to think with’ and ‘spaces’ for generative play.

Lou Rosenfeld is Rosenfeld Media’s founder and publisher. Like many user experience folk, Lou started somewhere (library science), made his way somewhere else (information architecture), and has ended up in an entirely different place (publishing).

Christian Crumlish is a product and UX leadership consultant at Design in Product, where he also hosts a product/UX community.

Celia Hodent is an expert in the application of cognitive science and psychology to improve products, systems, services, and video games. She currently leads an independent UX consultancy, working with a wide range of international media and enterprise companies.