Content Designer & UX Writer
Jane is a research-driven UX content design consultant who has worked across a range of industries, including fintech, healthcare, mobility, HR tech, enterprise SaaS, travel tech, and retail, with clients across Europe, Asia, and North America. She’s been a journalist, documentary producer, and professional development educator. She is passionate about storytelling, plain language, and strong collaboration. With her one-person content studio, Character, she specializes in workshops and facilitation, but she'll also happily write the words and stories that make your software go.
Erin Malone is principal at Experience Matters Design, specializing in designing systems, complex tools, user research and social interfaces and is currently working with the ADL’s Center for Technology and Society working on research and tools to help mitigate hate in online social spaces.
Founder & Co-Founder
User Interface Engineering & Centre Center
Jared Spool is the founder of User Interface Engineering (UIE), the largest usability research organization of its kind in the world. If you’ve ever seen Jared speak about usability, you know that he’s probably the most effective and knowledgeable communicator on the subject today.