Steve Portigal is an experienced user researcher who helps organizations to build more mature user research practices. Based outside of San Francisco, he is principal of Portigal Consulting, and has conducted research with thoracic surgeons, families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and real estate agents. His work has informed the development of professional audio gear, wine packaging, medical information systems, design systems, video-conferencing technology, and music streaming services.
He is the author of three books: the classic Interviewing Users: How To Uncover Compelling Insights (now in a second edition). and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations.
Tent Talks Session: Interviewing Users
On Monday, November 13th at 5:00pm Central, Steve Portigal joins us for a live Q&A session: Interviewing Users.