Dani Nordin – Practical Design Strategy: Creating a Human Centered Roadmap for Ambulatory Surgical Centers

Dani Nordin - Practical Design Strategy: Creating a Human Centered Roadmap for Ambulatory Surgical Centers
Dani Nordin
Product Design Architect
athenahealth
Dani Nordin works for athenahealth as the Product Design Architect for athenaClinicals. There, she uses her superpowers in user research, pattern recognition, and snark to help the organization unpack big, gnarly problems related to EHR configuration, clinical content, and specialty support.

UX Camp Winter 2023

Practical Design Strategy: Creating a Human Centered Roadmap for Ambulatory Surgical Centers

Ambulatory Surgery Centers (ASCs) are a rapidly growing segment of the US healthcare ecosystem, enabling providers to perform same-day outpatient procedures in a safe and cost-effective environment outside the hospital setting. In 2018, ~5700 ASCs performed 23 million outpatient procedures and generated $35 billion in revenue. However, Electronic Health Records (EHRs) are clunky and ill-suited to the needs of these centers, causing many ASCs to turn to paper charts scanned into the EHR.

In 2021, a Product Lead and UX Lead were tasked to define a purpose-built ASC solution that enabled our clients to document surgical cases within the ASC, seamlessly sharing information between the patient’s surgical chart and their clinic chart. Through collaborative site visits, service blueprinting, and interviews, we:

  • arrived at a clear human-centered vision and roadmap for the product
  • coordinated across functions to align on strategy, scope, and resourcing
  • prioritized and validated a list of near- and longer-term requirements
  • built and socialized an investment case for resources

In this presentation, we will share the process we went through to arrive at a successful, human-centered product vision and roadmap. We will also share lessons learned, such as:

  • How do you build and maintain effective, impactful partnerships between UX and Product while crafting strategy?
  • How do you convey findings that engage an audience that ranges from C-level executives to sales professionals to scrum teams?
  • How do you maintain a human-centered lens while discussing product tradeoffs and prioritizing investment?
  • How do you stay in touch with the higher-level strategy while empowering the teams who have to take on the work to own the problem space?

Expect to leave the presentation with a few new tricks up your sleeve, some interesting lessons on stakeholder management, and a bit more information about surgery coordination than you thought you’d ever need.

Event Details
Expired
$12.50
January 28, 2023
10:00 am
January 28, 2023
3:30 pm
UX Camp Winter 2023 is a 1-day mini-conference that delivers great UX content at a price that lets anyone attend, from where you are. On Saturday, January 28, 2023 at 10AM CT, from where ever you are—we’re serving up 2...
October 2024
S M T W T F S
 12345
6789101112
13141516171819
20212223242526
2728293031  
Categories