UX Camp Camp Fall 2020

UX Camp Fall 2020 is a 1-day mini-conference that delivers great UX content at a price that lets anyone attend, from where you are.

On Saturday, October 17, 2020 at 10AM CT, from where ever you are—we’re serving up 2 awesome keynotes that bookend really great presentations!

Interested in getting on a virtual stage? Submit your presentation idea!

We continue to provide a stage with inclusive continuing education that is great for our community. Don’t miss out–join us and expand your User Experience horizons–and don’t worry: we record the sessions so you can revisit them later.

And we’ve got swag! We’ve partnered with Nerditees (again) to bring you some cool UX-themed gear. We’ve got stylish Next Level Human-Centered t-shirts that come in blue with yellow or black with white.

Each swag item purchased adds to our pool of “Need 1, Take 1” passes that are available to anyone who has a need–no questions asked.

Event Details
Speakers
Lindsey Latiolais
Lindsey Latiolais
Senior Product Manager, Lead Generation Pool
Neighborhoods.com
Lindsey is a former UX Researcher with over 10 years in the field, and most recently a former Product Manager with about a year and a half of experience. After severely burning out and losing her job a year and a half ago, she's been on a path of recovery and self-discovery, finding new passions and drives in a completely new mental landscape.
Aaron Irizarry
Aaron Irizarry
Head of Credit Solutions Design
Capital One
Aaron Irizarry, aka “Ron,” is the Head of Credit Solutions Design in Capital One’s Commercial Bank. Aaron is also the co-author of Discussing Design: Improving Communication and Collaboration through Critique.
Abi Jones
Abi Jones
UX Manager
Google Health
Abi Jones leads a team of designers and researchers in Google Health, an organization that works across a variety of medical specialties to dramatically improve the availability and accuracy of medical services, with a focus on cancer, skin conditions, and diabetic eye disease.
Clifton Simmons
Clifton Simmons
Senior UX Content Strategist
AllState
Clifton is a senior content strategist for Allstate, focusing on claims and roadside service. He’s dedicated to inspiring a diverse generation of UX design professionals, working as a mentor and instructor in various programs.
Lauren Liss
Lauren Liss
Assistant Professor, Interactive Arts & Media
Columbia College Chicago
Lauren Liss coordinates the Interaction Design major and the User Experience and Web Development minors in the Interactive Arts and Media (IAM) Department at Columbia College Chicago and has been a faculty member in this program since 2006.
Saskia Videler
Saskia Videler
Content Strategist
The Dutchess
Saskia Videler is a senior content strategist in Belgium. She helps organizations streamline their content and communication efforts.
Margo Stern
Margo Stern
Content Strategy Lead
Level
Margo Stern, a Content Strategist at Level, has been making the rounds in Silicon Valley content circles since it became a thing (about ten years ago). After stints at Google, Twitter and Facebook, she made the switch to the start-up world in September 2020.
Tricia Okin
Tricia Okin
User Experience Lead & Service Designer
Independent
Tricia Okin is a lead user experience designer and service designer who uses design thinking for the public good and the good of her clients’ businesses.
Sup Suh
Sup Suh
Experience Designer
Bounteous
Sup Suh is an experience designer at Bounteous, where his work encompasses everything from user research to human-centered design.
Melinda Kilner
Melinda Kilner
Senior Product Designer
Gem
Melinda is a Senior Product Designer at Gem, helping teams nurture top talent. With a background in front-end development, she also has extensive experience designing for the learning and training space, and helping worldwide organizations build their digital content design systems.
Alesha Arp
Alesha Arp
Senior User Experience Researcher
Mind Research Institute
Alesha Arp is a Senior User Experience Researcher whose work has informed the design of software platforms, digital and physical spaces, and business processes.
Kevin Klos
Kevin Klos
Senior Experience Designer
Best Buy
Kevin Klos is a Senior Experience Designer (The Star Wars equivalent of a Jedi Master) with Best Buy, where he uses human centered design, testing and analytics to vanquish deceptive design and make easy-to-use experiences for Best Buy customers. For more, keep up with Kevin at klosencounters.com or on Twitter as @kevinklos.
Dani Nordin
Dani Nordin
Product Design Architect
athenahealth
Dani Nordin works for athenahealth as the Product Design Architect for athenaClinicals. There, she uses her superpowers in user research, pattern recognition, and snark to help the organization unpack big, gnarly problems related to EHR configuration, clinical content, and specialty support.
Schedule

We'll open the doors a little early and let folks in. Sometimes, we have surprises, sometimes, we play music, sometimes it's a little quiet. Get there a little early to be ready for kick-off!

The way organizations are approaching product development and emerging technologies are constantly changing. At the same time our practice as designers is evolving with new tools, techniques, and approaches, surfacing at a pace that can be hard to keep up with.

What does this mean for us as leaders of teams (big or small)? How can we lead teams in progressive orgs going through digital transformation or orgs that are slower to adapt? By focusing on developing certain skills, disciplines, and characteristics, within ourselves as leaders, we prepare ourselves for the challenges we face when leading our teams and working with our partners. We also set ourselves up to be leaders that can coach, nurture, and elevate our teams to be best equipped for the challenges they face as they execute on their work.
In this presentation, Aaron will share insights, tools, and techniques (from personal success and failures) for growing his own leadership skills, overcoming leadership challenges, and successfully developing teams.

Takeaways:
-Gauging and improving our EQ as leaders.
-The role of vulnerability and transparency in successful leadership.
-Adaptive communication and leadership styles for different types of team members and partners.
-Leading through enabling autonomy.
-Creating personal norms for successful leadership.

As designers, we like to think of ourselves as makers. When we’re working on large, wicked problems, the challenge is that “making” is no longer a solo endeavor; it’s something that requires a lot of people and functionality to make happen. This can leave designers feeling like we’ve had to compromise our standards to appease business or development stakeholders. It also inadvertently creates an us-versus-them mentality that actually makes it less likely that we’ll be successful in moving forward our vision of what’s possible.

So what does this mean for us? Simply understanding what your product’s users are dealing with isn’t enough. To make truly great products, you need to understand how people, organizations, systems and content play together. In this presentation, we’ll focus on some ways to help understand the organizational context you’re working within, and to adjust your approach to increase your success within those organizations.

As UX practitioners we pride ourselves on human-centered design, but do we really practice what we preach when statistics continually reflect a staggering lack of diversity? Even in a pandemic, studies show industry leaders predict an increased demand for UX design professionals.

You’ve protested. You’ve made public statements to do better. Now you’re probably asking, “What now?” Learn how companies can start to fulfill their promises to create a more diverse UX design workforce. Corporate volunteerism is also a way for companies to empower employees to continue the fight against systemic racism by enabling your UX staff to support community organizations in need of our digital skills. As an example, this talk will include work as a skills-based volunteer for the DuSable Museum of African American history and how we collaborated with museum staff to develop the digital marketing campaign, “this is What We Du.”

15 minuted break.

As we rapidly approach “The Uncanny Valley” of experience design, what obligation do technology creators have in maintaining an environment of informed consent and ethics with their audience? This session will explore the realities and impact that persuasive design techniques (both intentional and not) play into how participants engage with technology.

We will look at examples of efficient, devious, deceptive design, as well as well-intentioned design choices that may have unintended consequences. We will discuss the idea of consent as it relates to the people that interact with our interface, and how we can morally augment their experiences for the greater good without leaving them in the dark.

15 minute break.

5-year career plans are supposed to align you and your manager on a path to a bright and shiny future, one where you’ve achieved your goals through a combination of skill and perseverance. Instead, they set you up for failure by closing your mind to the opportunities right in front of you.

The person you are today has abilities, limitations, and nemeses that you didn’t predict for yourself 5 years ago. And the role you’ll have 5 years from now, can’t be decided just by looking at the jobs that exist today.

Instead of making a 5-year-plan, start planning for what’s next.

In this keynote, you’ll learn how to identify the work that fuels you, reflect on the principles that guide your preferences, consider the upsides of spite, and identify the people who will support you as you take the next step in your career.

Whether you work for a 5 or 50.000 person organisation, you will need to work together with the right people, to know what the user needs, to find the right balance with what the organisation wants, to document well, and to make sure the guidelines are adopted, to be able to call your content style guide a success.

Content style guides inform the voice, tone, grammar, verbosity and vocabulary of the content. Done well, they are a great tool for collaboration that will help you get your product on point, faster (and with fewer discussions).

This talk will cover learned experiences and common pitfalls (real mistakes I’ve personally made and learned from) you might encounter in content style guide creation, management, and implementation. It will help you avoid them, and to create or improve your own style guide.

Now that some of the industry has begun to rally around the job title of “Content Strategist,” what does the actual job and career path look like? Why should we keep showing up and do the hard job, at scale? What are the challenges we all face, and when is some of this wicked ambiguity going to get cleared up?

In this talk, I consider the common challenges of a CS, the insecurities we battle, and how to sort out what to do when we’re faced with them. Drawing on my experience at Google, Twitter and Facebook both as a manager and as an individual contributor, I’ll share my worst mistakes, my best wisdom, and maybe some well-intentioned speculation.

What do Beyoncé, Domino’s Pizza, and Amazon have in common? They have all been sued for non-compliance with the Americans with Disabilities Act. And they are not alone. Kevin will share 5 ways to ensure your web site is accessible (and can avoid legal trouble) and will discuss what ADA and Web Content Accessibility Guidelines guidelines are.

UsableNet has found on average, one web site-based lawsuit is filed every hour. This presentation asks and answers: Who is suing and why? What are the consequences? Why is it happening and what can be done about it? Kevin will highlight which groups are served by web accessibility, outline ways to achieve the WCAG guidelines, and provide an understanding of how ADA noncompliance lawsuits originated. You’ll also learn how to broaden your market penetration by ensuring your web apps and sites are accessible to all.

Project constraints often challenge our ability to meet user needs. With a usage maturity matrix, which shows a user’s comfort and familiarity with, and degree of use of a product, process or place, as our guide we are better able to focus our design efforts where our users and our business stakeholders need us most.

In this presentation, you’ll learn what a usage maturity matrix is and how to create one. This powerful tool can influence which features and functions we design into our present projects and can serve as a lasting guide impacting our ongoing design roadmap.

83% of Rwanda’s 12,000,000 population lives rurally outside of its main capital of Kigali. The Rwandan universal healthcare system was entirely built from the ground up after the Rwandan genocide as a way to address the health needs of all its citizens equally. This system, which is free to citizens, can successfully deliver quality healthcare at roughly $2 per person per year. It addresses the more immediate needs of the country’s rural citizens via an extensive network of healthcare centers and local community healthcare workers CHWs located in villages. Services offered at these clinics range from antenatal care, administering child nutrition programs, and diagnosing acute illnesses (including COVID-19 and malaria).

E-Heza is a tablet application used by CHWs in some of these health clinics. The ultimate goals of the CHWs are to diagnose, provide routine and simple care, and ultimately refer complex patients to the better equipped regional health centers. E-Heza’s primary role is to document patient care, support decision making, and lastly replace a paper-based system that required significant cognitive load on CHW and health center staff.

In this talk we’ll be addressing several topics:

- How do we adapt the participatory design process when we’re unable to have direct access with the users of our designs?
- How do we build relationships with local healthcare team members when we have to design across geographical and cultural lines?
- How does the local team aid the work and send feedback back up the chain to affect design changes?
- What does designing for a one-to-many healthcare interaction look like in terms of processing large segments of people and enabling non-clinical staff to make accurate medical decisions?
- Are there parallel challenges to designing for American healthcare systems and those of rural Rwanda and how might they be affected by assumptions of class and race?

A successful intranet increases productivity and collaboration and it also contributes to a sense of belonging and engagement. However, as multiple content authors publish their content, it usually becomes difficult and frustrating to maintain unless we have a well-defined strategy in place.

This talk, I will talk about content strategies that helped me overcome design challenges of working with big organizations. I will talk about how content strategy can help organizations to turn complex ideas into a simple digital experience, how to empower authors with content system and how to keep the intranet experience sustainable.

Many people hoping to break into the field of user research don’t even know what skills are necessary to do the job and are missing fundamental concepts. They have to invest additional time and sometimes resources into gaining more skills, in addition to what they’ve already put into learning design skills they won’t use, and they have to rely on volunteer-mentors or companies to create apprenticeship training programs that vary wildly.

Some UX training programs for combine user research and UX design capabilities. This contributes to two problems: people aren’t appropriately trained in what they’ll truly need to do the work and to get a job in the field, and UX research isn’t respected as a discipline requiring specialized skills and knowledge. Training programs that focus on user research will give people the confidence to advocate for themselves and their expertise and, hopefully, encourage companies to recognize that not just anyone can whip out a survey or a usability test script and get back accurate, actionable insights that drive a better product.

15 minute break.

The global pandemic has forced many of us to fully rethink how to do our work remotely while managing the increasing anxiety around what the future will look like. It is not an obvious time to add searching for a new job into the mix.

Nonetheless, I decided to leave a company of 9 years in pursuit of something new. As a designer used to collaborating shoulder-to-shoulder at a whiteboard, I had many concerns. How would I get a feel for what it was like to work with new colleagues? Would I be able to grasp the company culture? Would I be able to convey my best self though screens alone? Would I survive the back-to-back Zooms?

Come learn what I’ve learned while tackling the job hunt in an entirely remote environment; from the challenges to the surprising upsides and opportunities that eventually led to landing a new role at Gem.

Event Details
Sponsors
February 2024
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