Carl Beien also has over five years of user-centered research experience. He started his career doing community development, and will eagerly make the case that the precepts of UX are equally applicable in poverty reduction as they are in web design. He has spent the last three years doing UX research with GfK UX.
For more, keep up with Carl on Twitter as @cbeien.
UX Camp 2015
Maximizing UX Research: In-house vs. Consulting
UX research provides robust qualitative insight firmly rooted in actual user behavior, but is frequently left out of the user-centered design process. Consequently, products and services often don’t meet user expectations, and this results in frustration, decreased utilization, and sometimes total abandonment.
In order to be successful, stakeholders in the development process must understand how to best utilize UX researchers. We will describe how UX researchers engage with projects in two different business contexts: as in-house staff, and as outside consultants. For UX researchers, this is your chance to see what it’s like on the other side. For everyone else, this presentation will explain how to efficiently harness user research to produce designs that are more successful the first time around.