Elizabeth’s writing, design and research focus on product, service, and interaction design for organizationally complex products and services. Currently, she is the acting Director of Design at 18F, a technology consultancy within the US Government’s General Services Administration. Previously, she worked with exploratory research and design teams at Intel, Fuji-Xerox, and Yahoo! Elizabeth has a masters degree in interaction design from the Interactive Telecommunications Program at New York University, and a PhD from the School of Information at the University of California, Berkeley. She is also a co-author of the widely used design research handbook, Observing the User Experience, published by Morgan Kaufmann, and Designing Connected Products, from O’Reilly Media.
For more, keep up with Elizabeth at confectious.net.
Leadership By Design 2018
Inheriting a Mess: The Life Changing Magic of Disorder
Despite widespread praise for experimentation and play, “mess” still remains an insult in business books and home design blogs alike. Inheriting an organizational mess means taking on someone else’s disorder, clutter, and ongoing difficulties. Who would thank a predecessor for bequeathing them that?
You, that’s who. In this talk, I’ll argue for embracing mess as a powerful tool in organizational (re)design. As well, I’ll walk through some some principles and practices for putting mess to work without letting it take over.